RETURNING AN ITEM

Unfortunately, we currently don’t deliver orders to your country.

However, if you have previously purchased a product from inov8.com (formerly inov8.com), you are still able to make a warranty claim if your item develops a fault within the first 12 months.

All INOV8 products come with a 12 month warranty from the date you purchased them. This warranty depends on your following the product’s care instructions and excludes:

• Normal wear and tear
• Misuse
• Accidental damage

How To Make A Warranty Claim

Product purchased directly from INOV8 inov8.com: You can start your warranty claim online. You'll need the email address on the order and your order number (which starts with an N - this will be on your order confirmation email).

Product purchased from an INOV8 brand store: If you are near any of our brand stores, you can take the item and receipt back to them to submit your warranty claim. If that's not an option for you, or you'd prefer to do it online, you can submit your warranty claim here. In addition to photos of the product, you will need your receipt reference number and a photo of the receipt to submit your claim.

Product purchased from one of our retail partners: Our retail partners hold the initial responsibility for any claims on INOV8 products they have sold and should be the first point of contact. Also, we can now investigate any issues directly on our own platform. Please submit your claim here and if we have any questions about the purchase, our team will get in touch with the retailer to discuss it further. To submit your claim you will need photos of the product, your order/receipt reference number, a photo of the receipt and any communication with the retailer.